Of course we hope that the product you received is everything you hoped for. Do you still want to return a product? Please call us or e-mail us to [email protected] and mention your name, address, purchased product and order number. Your feedback is very valuable to us, so you may also add the reason for your return.
All returns need to be applied within 14 days after receipt. The product is returned on own costs and in original state (preferably in it’s original package). In the meantime you may treat the product the same as you would do in a store. The purchase amount will be refunded as soon as possible by us. We aim to have done this within 7 days of receipt.
Please know: Always read the description of each product very well before ordering, same as the terms and conditions. Custom products can’t be returned! In ‘Product information’ you can read whether it is a custom product. Of course this still means that products that arrive damaged can be exchanged for the same undamaged version.
Have you placed an order but want to cancel it? This is possible free of charge within 14 days after the purchase, provided the order has not yet been shipped out by us. We always send a confirmation when an order has been shipped out, by e-mail. If you cancel the order after it has already been shipped, we will handle your request as a return. This means that you are responsible for the costs incurred for returning the shipment to our warehouse. We then deduct these costs from the amount to be refunded by us. We aim to do this within 7 days of receipt.
Note: If the delivery time of your order takes longer than expected, we will inform you; Unfortunately, this is not a valid reason to cancel free of charge after 14 days. The World of JSPR is not responsible for costs incurred in case of delays. Regarding deliveries outside the Netherlands: Unfortunately, The World of JSPR cannot be held responsible for any import duties and taxes levied by customs in the country of delivery. Please contact your local customs offices for more information on taxes and duties.