Of course we hope that the product you received is everything you hoped for. Do you still want to return a product? Please call us or e-mail us to firstname.lastname@example.org and mention your name, address, purchased product and order number. Your feedback is very valuable to us, so you may also add the reason for your return.
All returns need to be applied within 14 days after receipt. The product is returned on own costs and in original state (preferably in it’s original package). In the meantime you may treat the product the same as you would do in a store. The purchase amount will be refunded as soon as possible by us. We aim to have done this within 7 days of receipt.
Please know: Always read the description of each product very well before ordering, same as the terms and conditions. Custom products can’t be returned! In ‘Product information’ you can read whether it is a custom product. Of course this still means that products that arrive damaged can be exchanged for the same undamaged version.